Press On Veneers New Award Winning Client Services Process
mouse over the Lab Direct Process image below to find out more
The Press On Veneers process has led to the creation of our award winning client services! Every case is given close attention to detail as we update our clients as to the status of their order. From shipping your initial system and receiving your impressions to designing
and creating your custom veneers until they ship out to you, we are here to answer any questions you may have. We're also here even after the sell with our client care team!
We invite you to roll your mouse over the image below to see an overview of our Lab Direct™ Process.
Step 1 (Initial Order): 1-2 business days We receive your order online, over the phone, or by chat. We then ship your impression system the same business day in most cases. Once your impressions are received, we send them to the lab.
When you asked us to improve your smile, really, what you've asked us to do is go to work and create a new redesign over your existing smile. You have purchased custom design time & a lab process to make you a custom veneer that fits only your smile. Every job requires re-designing your smile in 3D, using high quality materials to build your custom made veneer, and a unique delivery method for your removable veneer. Explaining the process helps it all make sense.
The following is the average time spent making a custom made veneer. When you purchase Removable Veneers, you're actually paying for: 3D Design Time, 3D Processing, Lab Costs, & Account Supervision:
3 Hours spent designing your veneers in 3D CAD Software.
11 Hours spent printing your custom veneers on a 3D Printer.
7 Hours spent in the lab processing & crafting your veneers.
7 Hours spent in the lab fitting and polishing your veneers.
3 Hours of time spent on data entry and customer service.
Throughout each step of the process your account status supervisor tracks the status of your custom made veneer and ensures quality controls are met or exceeded and that your custom veneer is shipped as soon as it is ready.
It takes up to a 15 member crew to design, process, and deliver each custom made veneer. This explains why once we begin, there are NO CASH REFUNDS. The alternative is to work with us as we remake your veneers up to three (3) times. If your satisfaction depends on you receiving your veneers within a specified amount of time, please, DO NOT BUY!
* Amounts of time listed are average for one cycle of the process. Amounts listed do not necessarily reflect actual time spent on your veneer.
Becoming Our Client
requires full commitment to Lab Direct™ Process
At anytime we work on 300 to 500 live cases that need our help. When you ordered Press On Veneers, you committed to our Lab Direct™ Process. As soon your order was placed, our entire team of designers, lab technicians, and client service representatives began working on your order. An account supervisor has been assigned and will ensure your veneer is designed and delivered.
85% of our clients are successfully completed on the first try
15% of our clients require adjustments or a complete redesign
Please consider, once we start working on your veneer, there are NO CASH REFUNDS. Working together is required for complete satisfaction.
By becoming our client, you agree to our Lab Direct™ Process, which includes, but is not limited to the following:
Making, or even remaking a usable impression if needed.
Waiting 30 business days or more* to receive your veneers.
Smile Express™ is a best effort*, it does not guarantee a 14 day delivery.
Sending the veneers back to our design lab**.
To sending pictures to aid in the design of your veneers.
In short - just be willing to work with us until you are satisfied and the job is completed.
* Cases designated as 'sensitive' may require more than 14 business days for Smile Express™ and 30 business days for normal processing to complete.
** 15% of cases require veneers to be sent back for adjustment or redesign. Should your veneers require adjustment or redesign, please include additional pictures and notes detailing what needs to be done to make the veneers fit your smile.
Our Lab Direct Process is designed around building the best removable veneer possible and providing the best client experience possible.
We encourage you to email our service representatives with any questions and we'll work to research your case and its status and promptly